Privacy Policy
Who we are
Cullen Plumbing & Heating, 7 Nile Street, Kirkcaldy, Fife, is the data controller for information you give us. Contact: cullen1969@outlook.com or 07866 381295.
What we collect
When you request a quote we collect your name, phone number, email address, postcode and details of the job. We may also collect basic technical data such as browser type and pages visited.
How we use it
Only to respond to your enquiry, provide quotes, carry out and follow up work, keep required records (such as gas safety certificates) and meet legal obligations. We do not sell your data.
Legal basis
We process your data to take steps at your request before entering a contract, to perform that contract, to comply with legal obligations, and for our legitimate interests in running the business.
Sharing
We use trusted service providers (for example our customer management and website hosting tools) who process data on our behalf under appropriate safeguards.
How long we keep it
Enquiry data is kept only as long as needed. Job and safety records are kept for the periods required by law and industry regulations.
Your rights
Under UK GDPR you can request access to, correction or deletion of your data, object to processing, or complain to the Information Commissioner's Office (ico.org.uk).
Cookies
This website may use essential cookies and basic analytics to keep it working and understand how it is used.